US customers may return new, unworn items at their own expense within 30 days of delivery for a full refund of the purchase price. (International orders cannot be returned at this time.) Returns that do not meet our policy will not be accepted and will be sent back to the customer.
Please contact us immediately if an item in your order is defective.
Return shipping costs will be refunded only if the return is a result of merchant error.
Returned products must be received within 30 days of delivery. We utilize UPS delivery receipts to define the delivery date. Refunds will not be given after 30 days.
We do offer an extended holiday return period. Items purchased between Thanksgiving and December 15th will have a return deadline of January 15th of the following year, to accommodate holiday gift giving. All other dates are subject to our standard 30-day policy.
Credits will be made to the original form of payment only.
Gift recipients will be provided with a store credit.
Gift wrapping/boxing fees are not refundable.
Requesting a Return - Account Holder:
Sign in to your account using your email and password.
Click "Completed Orders" page.
Click "Return Items" link for the order you'd like to return items from.
Complete and submit the New Return Request form.
You will receive an automated email confirmation of your Return Request. We will send you a detailed return message with your RMA number as well as an address to use for return. Please note the return address is not the same as that used on your package.
Once your items are received and reviewed, you will receive an email notifying you of the completed transaction.
Request a Return - Guest Checkout:
Access the account by clicking here
Enter the email address used to order (all orders are tied to the email address provided at the time of order regardless of whether or not an account was created.)
Select Forgot your password? An email will be sent to the email address used to create a password, and this will allow the customer to access the order history. No credit card information can be accessed via this method.
Please follow steps provided for “REQUESTING A RETURN” above.
Contact us by E-Mail
Please include your order number, the item(s) you wish to return & the reason for your return in your email.
We apologize, but return requests without this necessary information will be declined.
Here are some simple steps to a successful return:
- Please take care when trying on items as all products must remain unsnagged and unstained in order for a refund to be issued.
- Items should be returned unworn/unused in their original product packaging, with all hangtags attached as sent. While this product may not fit your needs, please be conscious of others who may wish to purchase this item and send it back in neat, sellable condition.
- Please return your item(s) neatly folded rather than rolled up, and packaged carefully so no items are damaged in transit.
- Please send your item(s) to us at the address provided, with the RMA number that you will be sent clearly visible on the front of the package. Items without the RMA number may not be received.
- Please allow up to 7 days transit time for your item(s) to be received at our warehouse.
Once your return request has been submitted, we will send you a detailed return message (within the next business day) with your RMA number as well as an address to use for return. Please note the return address is not the same as that used on your package.
Once your items are received and reviewed, you will receive an email notifying you of your return status. Please allow 3-5 business days for any credit to be posted to your account. Although we credit right away, some financial institutions do not immediately credit card holders' accounts. This 3-5 day timeframe is reflective of their procedures.
If you wish to exchange an item, we suggest you complete your return request and place a new order for the item desired. Our website shows up to the minute stock items and this will ensure that you are able to select and receive the available item without delay.
Please feel free to mention that your item is an exchange in the comments section of either the Return Request or the Order Comments section of your new order.