Policies

 

Gifts

Please note that all orders will be placed in one of our signature gift boxes, carefully wrapped in tissue, and luxuriously tied with ribbon. Please contact us directly if you would like your items boxed separately; otherwise items will be boxed together as space allows.

If you select the gift option, you will be offered the option of adding a personalized message on an included card. Please be as specific as possible to ensure we represent your wishes clearly. Please specify the occasion, such as Birthday, Retirement, or Holiday in the comments or card section.

 

Credit Cards Accepted

Please note that we accept American Express, Discover, MasterCard, and Visa.

 

Order Cancellation Policies

Orders can be canceled within 24 hours or prior to shipment of your order.

If you would like to cancel an order, please contact us: E-Mail

 

Warranties

We are so confident in our products that if for any reason an item does not meet your expectations, you may return it for a full refund, shipping surcharges may apply. All terms of our "Return Policies" apply.

 

Store Privacy Policies

This is a safe store. No e-mail addresses or customer information is provided to any persons, companies, or enterprises not affiliated with this site for any reason. No account information is ever shared, sold, or used outside of Erlum Alpaca, whose parent company is Inca Fashions / Inca Brands.

 

Design Rights / Photographs

Inca Fashions is the design branch of Inca Brands, who is the parent company of Erlum Alpaca. All designs, text, photographs, and imagery are proprietary of Erlum Alpaca, and subject to intellectual property rights. Infringement on these rights will not be tolerated. 

We do our very best to present colors showcased in our photographs as accurately as possible, however, each monitor has its own color settings. We strive to name our colors so that they can be easily identified. 

 

Email Promotions & Marketing

When you make a purchase on ErlumAlpaca.com you will be automatically added to our email list and will receive periodic email promotions, including alerts for new products, special offers, and contests or events of interest. We are respectful of your privacy and do not abuse the privilege of emailing our customers - we only share information that we think you'll find especially exciting!

We do not share your email address or contact information with any third parties or affiliates. However if at any time you wish to unsubscribe from our email list, you can do so via Email or by selecting the UNSUBSCRIBE link at the bottom of any of our emails, which will permanently remove you from our database.

 

Contact Us

We are an e-commerce website and prefer to correspond via Email. If you must reach us by phone, please email us and we will provide you with a phone number, or provide us yours and we will call you back as soon as possible. This policy exists to minimize unsolicited calls by unrelated parties who prohibit our ability to work efficiently. We apologize if this is inconvenient for you, however we have found that this keeps us focused on our customers, their needs and our products. Please note our phones are located at our main headquarters servicing all Inca Fashions / Inca Brands companies.

Our website features the latest technology in inventory control and shows all available merchandise. If an item is not available online, it is out of stock.

 

Free USA Shipping

Free standard shipping is available for any PRODUCT(S) that is to be shipped within the continental 48 states only. Additional charges and extended delivery times apply to all orders shipped to countries other than the USA, or to Alaska and Hawaii, APO, FPO and Territories.

 

Shipping

Erlum Alpaca products are packaged and shipped from California and we make every effort to ensure your order is packaged securely and shipped promptly.

Our packages are sent Monday - Friday via UPS. Orders typically ship the same day if received by 1 pm Pacific Time, but may ship in as many as 2-3 days. Standard delivery is made via UPS and normally takes 5-7 business days.

We will ship In Stock merchandise within 2 to 3 days from the date of order and will ship Special Order merchandise within 6 to 10 weeks from the date of order. Should something be out of stock or needs to be special ordered, we will notify the customer to see if the customer is willing to wait the time required for delivery. Sales will be billed at the time of order. Special orders are non-returnable. Sale items are also non-returnable and are final sale. (These are items listed under SALE, and does not pertain to online promotions or purchases made with a discount code.) 

All items shipped to a CA address are subject to a 8.975% sales tax. 

All shipping addresses must be to a physical address. We cannot ship via UPS to a PO Box. For orders showing a PO BOX for the shipping address, your order will ship via USPS and may incur delays.

Please notify us within 14 days from your order date if you do not receive your package.

Please do not refuse packages for any reason, as your account may incur additional charges. Should you have changed your mind between the time of order and the time you shipment arrives, please follow our RETURN POLICY steps.

Shipping costs are non-refundable for undelivered, unclaimed or returned packages, unless the error is our fault. We are not responsible for damages incurred during shipping or for packages delivered to an incorrect address.

This shipping policy pertains to customers located in the United States and Canada only.

Generally, you will have the option to upgrade your shipping method for faster delivery (such as Second Day) at your expense. If you choose to upgrade your shipping method, your order must be received and clear credit authorization by 12:00 a.m. PST or your order may not be processed until the following business day.

Expedited Orders must be made before 12:00 a.m. PST on non-holiday business days to guarantee that your order is processed same day.  Business days are Monday-Friday, excluding federal holidays within the 48 Contiguous United States. 

Orders shipped to countries other than the USA will be shipped United States Postal Service Priority (USPS), regardless of the method chosen. Fees charged may be greater than the amount shown on the label as they include the additional shipping fees for handling and paperwork. Longer shipping times may apply. Tracking my not be available once package is outside the US border.

Any and all customs charges are the responsibility of the buyer and USPS shall charge any charges of duty, customs, brokerage or other fees associated with an international order separately. Refusal of package will result in complete loss of purchase price, as items are not returned to us from countries outside the US.

For consumer protection, all orders are subject for review, including credit card authorization and address verification. As a result, on occasion there may be a slight delay in order processing; your patience is greatly appreciated.  

Express Shipping from Dec 15th through Dec 24th (USPS, Fed Ex or UPS) does not guarantee Express Delivery for this timeframe. Any delivery failure will not be the responsibility of Erlum Alpaca or its parent Inca Brands, as we make every effort to ship timely for holidays.

While Erlūm Alpaca works to assure timely shipment of your order, various factors can impact the carrier's ability to deliver within the expected time frame, including: your location, weather, the carrier, holidays, and other unforeseen events that may delay shipping time.

Refunds for shipping, due to missed delivery dates or weather will not be issued.